PRODUCT GUIDE
Thank you for purchasing our product! We understand that each pet's condition may vary, this guide serves as a general FAQ and we encourage customers to check with our team on IG for more detailed guidance if required. Before we get started to identify condition(s) and its recommended application, please read this:
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The product should only be used on its own - both the CSEW™ spray and Advanced Healing Hydrogel are formulated with precision at a nano scale for advance tissue and wound care, anti-inflammatory properties, effective anti-pathogenic action and providing the ideal micro-environment essential for accelerated healing.
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The product should only be used when the affected area is dry - tap water and regular pet wipes for example, contains compounds and minerals that will affect the properties of CSEW™ spray and Advanced Healing Hydrogel, impacting its mechanism of action. Such interference will not result in any side effect or adverse events but will significantly reduce the effectiveness of the products.
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When the intent is to manage any active condition, CSEW™ spray and Advanced Healing Hydrogel should be in direct contact with the affected area. CSEW™ spray and Advanced Healing Hydrogel are lick safe and can be applied on any parts of the body including eyes and oral cavity. If your pet licks the product away right after application, a reapplication will be required.
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The product should be stored properly - storage in normal room condition is recommended, avoid areas with prolonged exposure to magnets, sunlight, heat and air. Ensure the cap is secure at all times.
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Reach out to Pets Truly's Support Team for guidance on conditions not listed below, please provide photographs for better assessment and recommendations.
EYE INFECTIONS & TEAR STAINS
What do you need:
1. CSEW™ Spray
2. Glass dropper or dropper bottle
3. Cotton pad
4. Calm pet
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How to apply:
1. For swollen eyes or eye with yellowish/greenish discharge, use a dropper to apply 3-4 drops into the affected eye. Wipe off any excess discharge after application with a cotton pad.
2. For tear stain, soak the cotton ball/pad with CSEW™ and place it on the surrounding areas of the eye. Apply a small amount of pressure for 3 minutes.
3. Flip the cotton around and wipe the (stains or fur) around the eye.
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Frequency:
Twice a day (preferably with one application before bedtime). Monitor for improvement and reduce to once a day. Continue for at least 3 days even when symptoms have resolved.
WOUND CARE (Uncomplicated)
What do you need:
1. Cotton pad or gauze
2. Scissors or shaver
3. Pets Truly Hypo-Allergenic Wipes
4. CSEW™ Spray and Advanced Healing Hydrogel
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How to apply:
1. Ensure you have direct access to the wound - for pets with long fur, you may consider trimming the fur for ease of application.
2. For open/raw wounds (e.g. minor bleeding from laceration, post-operative sutured site etc.), either spray to soak the cotton pad/gauze or use the wipes to gently clean the wound of any debris. 3. Conduct a close range spray at the wound area thereafter, and leave to dry.
3. For other wounds such as those from excessive self-grooming or abrasion, conduct a spray and wipe off with a cotton pad if blood is observed. Spray again and leave to dry.
4. Spray the surrounding skin area of the wound throughout the day for sanitisation.
5. Apply a layer of Advanced Healing Hydrogel directly on the wound during bedtime (approximately 1mm thickness) and leave it to dry overnight.
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Frequency:
Spray CSEW™ twice or thrice a day with one Hydrogel application at night, depending on the complexity/severity of the wound and underlying nature of infection.
*Please check with the Pets Truly team for advice and guidance on application if you are unsure. Based on a case-by-case basis, we may suggest a visit to the vet if necessary.
EAR INFECTIONS
What do you need:
1. CSEW™ Spray or Advanced Healing Hydrogel
2. Cotton pad
3. Cotton bud
3. Calm pet
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How to apply:
1. If reddish-brown ear wax and musky smell is present, conduct one pump of Advanced Healing Hydrogel onto a cotton bud. Insert the cotton bud into the ear as deep as visibly possible and coat the ear canal. Remove the cotton bud and massage the base of the ear to spread the Advanced Healing Hydrogel into the inner ear canal.
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2. Use a dropper and apply 3-4 drops of CSEW™ directly into the ear, and massage the base of the ear. Allow your pet to shake the head thereafter and clean off any earwax that is expelled.
3. Spray CSEW™ on the cotton pad and place it on the surrounding areas of the inner ear flap (as much as is accessible for you). Apply a small amount of pressure for about 1-2 minutes.
3. Flip the cotton pad around and wipe the rest of the ear.
4. For general redness and inflammation, spray CSEW™ twice on the internal side of the ear and apply the Hydrogel at the target area during bedtime.
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Frequency:
At least twice a day. Continue for at least 3 days even when symptoms have resolved.
FELINE CHIN
What do you need:
1. Cotton pad
2. Clean wet towel or Pets Truly Hypo-Allergenic Wipes
3. CSEW™ Spray, Advanced Healing Hydrogel (Optional)
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How to apply:
1. Trim the fur if necessary to ensure clear visibility and access to the area of active condition and its boundary.
2. Wipe the area with a wet towel (water) or with Pets Truly's wipes to remove any food and grease that may be trapped on the fur.
3. Wait for the area to dry completely.
4. Spray CSEW™ on a cotton pad until it is visibly wet, and gently wipe the area to dislodge any remaining specks.
5. Spray CSEW™ on a new cotton pad until it is visibly wet and gently hold it against the affected area for as long as your pet allows you to.
(With Advanced Healing Hydrogel)
Skip step 5 and conduct the following:
6. Apply and spread a layer of Advanced Healing Hydrogel with approximately 1mm thickness (exceeding the boundary) during bedtime and leave it to dry overnight.
7. Continue the above steps for at least 2 days after symptoms are resolved to prevent recurrence at best.
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Frequency:
Spray CSEW™ twice or thrice a day after meals and apply Advanced Healing Hydrogel during bedtime.
RASHES, HOT SPOTS, ACUTE SKIN INFLAMMATION
What do you need:
1. Pets Truly Hypo-Allergenic Wipes
2. CSEW™ Spray and Advanced Healing Hydrogel
3. Clean hands
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How to apply:
1. Wipe the area to remove any dirt or debris.
2. Spray CSEW™ on the rashes, gently massage the area(s) till the solution dries. Or spray CSEW™ on a cotton pad and gently press it against the affected area for a few minutes.
3. Apply the Advanced Healing Hydrogel at bedtime with approximately 1mm layer of thickness and leave to dry overnight.
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Frequency:
Spray CSEW™ twice to thrice a day, or wipe down and spray CSEW™ immediately after outdoor walks. Apply Advanced Healing Hydrogel at night and put on a cone if necessary to prevent licking or nibbling that may result in wound formation.
INFLAMED PAWS
What do you need:
1. Wash your hands
2. Clean wet towel
3. CSEW™ Spray
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How to apply:
1. Wipe the paw with a wet towel (water) to remove any dirt.
2. Wait for the area to dry completely.
3. Spray CSEW™ on the paw directly. Massage to ensure the solution is evenly spread out to the gaps in between the digits and heel pad.
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Frequency:
3 times a day, and right after walks.